We hope to have the answer to all your questions. If not, you can always contact us.
You can call or get in touch with us here in our website, by our email or also by our social network, facebook and instagram. Once you call us, we make an appointment. One day before our appointment we will remind you with an email or a text message.
We make a visit in your home and evaluete it. The price is based on the number of rooms, the size of the house and how durty it is. The reason for that is to make sure we give the best price according to your home.
We bring our own cleaning supplies but, please, let us know if you have any special requests. We would be happy to accommodate it. Alternatively, we can use green products if you would prefer.
Sure, we also offer special instructions such as over cleaning, fridge cleaning, cabinet cleaning and inside copboards. Please, let us know if you have any special request.
All of our housecleaning are interviewed and pass a detailed background check. They all have many years of experience and are very honest with their work.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.
If you’re not happy with your cleaning, we will come out and completely re-clean your home (within 3 days). You don't need to pay for the re-clean. Please note we don't process refunds for services already provided.
You can call us anytime and speak with one of our representative. They will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home.
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.
Whether or not you are at the space during our cleaning appointment is up to you. When we make an appointment you will be asked to give us entry instructions. If you have a doorman or can hire a key somewhere, there is no need for you to be home. Or, feel comfortable to stick around during the clean. Whatever you are most comfortable with is fine.
Yes. We are insured and bonded. We understand it is a privilege to be in your home so we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by phone or by email.
We love animals. If you think your pet will become anxious with us please make temporary arrangements while we are in your home. You can also leave detailed pet instructions for us.
We clean during both. Our cleaning staff is able to clean day and night, depending your preference.
You can pay by Check, Cash, Venmo, Zelle and PayPal. Whatever is your preference. Tips are not request but, certainly, appreciated and may be given in cash form.